Refund Policy

At Illuminate, we strive to deliver high-quality products with every order.
However, if your item arrives damaged, we will gladly offer a refund.

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 Eligibility for Refund​

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  A refund is only applicable if:

• The product arrives damaged, defective, or significantly different from what was ordered.

• You contact us within 48 hours of receiving your order.

• You provide clear photo or video evidence showing the damage.

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 What We Require

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    To process your refund, please send:

1. Order number

2. Photos/videos showing the damage

3. Product packaging photos (if applicable)

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Non-Refundable Situations

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We do not offer refunds for:

• Wrong size ordered

• Change of mind

• Normal wear and tear

• Damage caused after delivery

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Refund Method

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Once verified, your refund will be processed to your original payment method within 5–7 business days.